T-Mobile customers are left feeling frustrated as hacker comes forward, calling the company's security 'awful'

According to the Wall Street Journal, an American living in Turkey claimed to be the hacker behind a huge T-Mobile security breach.
T-Mobile customers feel frustrated by security concerns and are left feeling dissatisfied with their wireless carrier.

After the breach, customers are seeing fraudulent charges on their debit cards as well as spam calls and texts.

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T-Mobile customers are currently dealing with the consequences of a security breach that exposed personal information of over 53 million people. Some have told Insider that they've experienced fraudulent charges on their debit cards, as well as spam calls and texts.

Customers expressed dissatisfaction that the attacker claimed it was easy.

John Binns (21-year-old American living in Turkey) said Friday that "their security is terrible." He claimed to be the hacker responsible for the breach.

The Journal reported that Binns gained access by scanning T-Mobile’s internet address looking for weak spots. The hack compromised personal information of 53 million people, including names, addresses and dates of births.

Many customers are dealing with the aftermath of the hack and feel that T-Mobile isn't doing enough to protect their data as more information breaches.

Insider spoke with Eddie Richards, a T-Mobile customer in Elizabethtown, Kentucky. He said he didn't know about the hack until the news broke. Richards is part T-Mobile's Family Plan and, while only the primary account holder was informed by the company about the breach, he feels that all customers should be made aware.

Richards stated, "It frustrates me honestly." Richards said, "If your data is a priority to keep safe, then how come I haven’t gotten a notification?

Richards stated that he has been dealing with fraudulent charges since then, despite the fact that the telecom company previously claimed no financial information was breached.

Richards stated, "I put two-and-two together," Richards explained, adding that although Richards can't prove the connection to the breach, he believes it is too close to coincidence. Richards also began receiving more spam messages and calls on his phone, as well as several emails.

As Richards, Amina and Trent Jeffery have received an increase in spam calls and texts since the breach. The fraudulent messages mostly involve the sending and receiving of money for transactions that the Jefferies didn't make.

Jefferies have been T-Mobile customers in Milwaukee, Wisconsin for many years and feel let down by this wireless carrier.

Amina Jeffery, Insider's interviewer, stated that she felt they were trying to downplay the issue. "They're trying to avoid any responsibility for me."

T-Mobile didn't comment specifically on the customer stories to Insider, but referred to an apology statement by Mike Sievert, the CEO of T-Mobile, released Friday. Richards and Jefferies both want to see more.

"What does this have to do the rest of my lives?" Amina Jeffery stated. "If someone has my social, my birthday, and my name, that's enough for me to be myself so it doesn't work."

T-Mobile customers are still Richards and Jefferies, despite this.

T-Mobile and Sprint merged on April 20, 2020. According to the latest earnings report, the company now has approximately 104.7 million customers. The breach affected nearly half of the company’s customers.

According to T-Mobile's Friday statement, the company is close to wrapping up its investigation into the incident. The breach has been contained.