Customers who were angry were advised to go online to complain on Twitter or Facebook, as it was more effective.Thin skinTesla's subsidiary for solar energy, Tesla Energy, asked more than 20 employees to scan posts on social media to find customer complaints. This included some that criticized Tesla CEO Elon Musk. An unnamed former employee spoke to Insider.According to Insiders, the company even tries to get people to delete offensive posts on social media.This is a bizarre and hard-handed way of cleaning up the company's online reputation and may be indicative of deeper issues within the company.Elon is AloneAccording to Insider, a team of nine was assigned the task of searching for negative Musk posts. This report is in line with an Insider job posting from January for a customer service specialist who was to address social media escalations directed towards the CEO.AdvertisementAdvertisementThis team was supposed to remove any negative press about the company via social media. The team would simply search for #TeslaEnergy and #Elon. This was the basic idea, a former employee said to Insider. He even had to browse the internet looking for angry customers.A former manager and a customer of Tesla Energy also spoke out to the publication, saying that it's much quicker and more effective to complain via social media than to contact the company's customer service department.She advised me to complain online on Twitter or Facebook because this company doesn't listen to social media sentiment. Insider spoke to the customer, who was referring to the dedicated project manager of the subsidiary.GhostedTesla Energy customers who were unhappy with their service were also seemingly ignored and left out in the cold. Insider discovered that many customers who had paid thousands of dollars for solar roofing installations were ghosted by customer service.AdvertisementAdvertisementTesla disbanded its PR department last year. It is unlikely that they will ever be able to give a reason for its employees searching the internet for sexist posts about Musk. The report paints a grim picture of the chaos behind Tesla Energy's closed doors.READ MORE: Tesla's solar division asks employees search social media for complaints regarding Elon Musk and the company. They are trying to get customers delete their posts. Former employees tell [Insider]Tesla Energy: Elon Musk says Tesla has caused him more pain than anything else in his lifeFuturism readers are invited to join the Singularity Global Community. This is our parent company's forum for futuristic science and technology discussions with other like-minded people around the globe. Sign up today to get started!AdvertisementAdvertisement
