Lisabeth Kay is likely not a name you would know. She worked in airport customer service and other areas for Delta Air Lines before moving on to its human resources division — if you were a customer of Delta Air Lines, she likely was looking out for you without you realizing it — but she sadly passed away earlier this month early in the morning on Tuesday, April 19, 2022 at only 60 years of age.
One of the many examples of what she has done is that she monitored customers who achieved Diamond Wid elite status with Delta Air Lines, especially on FlyerTalk, as a very young relative once called her because he couldn't pronounce it.
The fifth and final message that was posted on FlyerTalk was on Friday, November 8, and it was from the Delta Air Lines SkyMiles forum.
Kevin –
I want to extend my wishes to you to have the best birthday ever! It seems from the praiseful comments that I have read here in these posts that you have performed a number of Delta “miracles” and have amassed a sizeable fan base over the years. I did get a chance to meet you at that special retirement event hosted by FlyerTalk in the Delta hangar. Even though I never had an opportunity to work with you at Delta, I am very grateful that I was there that day to hear from others about how much you meant to them both professionally and personally.
I heard about a quote this week from CEO Richard Anderson that was directed to 100 honorees and their guests attending Delta’s Chairman’s Club employee recognition event held a few days ago and it is equally relevant to you also:
“In the end, it’s the people that matter, and you are by far the very best in the industry,” Richard stated. “And you’re the very best not necessarily for all the things you do at work, but because of all the things you represent as human beings – and in the end, this is a business about humanity.”Thanks for being the best at what you did here at Delta and for all of the future great things you want to accomplish personally in the years ahead in retirement.
My sincere desire is for you to have all of your birthday wishes come true.
Enjoy it to the fullest as nobody deserves it more than you do!
Warmest Regards,
A DL friend
A friend's signature should be noted. Like Kevin Pinto, who also worked for Delta Air Lines, Lis preferred to remain anonymous and out of the spotlight while doing everything she could to ensure that the experience of every customer possible with Delta Air Lines was the best experience possible.
When I was on a Delta Air Lines flight, I found out that I had qualified for my first million-miler status. They arrived at the gate, they are a good friend of mine and I co-organized the Delta Air Lines FlyerTalk events in 2010 and 2009. Steven used the public address system aboard the airplane to announce my achievement and even mentioned the seat in which I was located, after landing and while passengers were getting up to leave the airplane.
Everyone aboard the airplane applauded when I looked in my direction. I didn't know if I should cower out of embarrassment or be proud of what happened. Steven and I were invited to a Delta Sky Club by her.
There was a time when I was going to spend ten days in Europe, but some plans fell through and I did not need all of them.
I volunteered.
The passengers were boarding the airplane. The gate agent scheduled me to be on an earlier flight the next day after the door was closed, which was fine with me. I received a voucher worth $750.00 for a flight that I paid $333.00, plus I was given $40.00 for meals and lodging for the night, and I earned frequent guest loyalty program points from a purchase at the hotel.
The gate agent asked me what seat I would prefer.
I preferred a seat close to the front.
After a brief pause, I said that I would like to be seated in the business class cabin.
I was completely joking when the gate agent said "Let me see" and then clicked away at the keyboard.
I was assigned to a seat in the business class cabin that I paid for and was treated as an upgrade, which meant that I earned bonus frequent flier miles and qualification miles towards elite level status for the next year.
All for $333.00 and a night of my time.
When I got back to the airport after leaving the airplane, I told her all about my experience. She was very happy for me and wished me good luck.
For all of the work that she has done for customers of Delta Air Lines, as well as her excellence at her job, she was awarded as a member of the Chairman's Club in recognition. Her name was written on the boarding door of the airplane that she was on, which has since been retired. On February 29, 2008 at Boeing Field in Seattle, Delta Air Lines received the first Boeing 777-232LR airplane.
She affectionately called the airplane she affectionately called "her airplane" because she was so proud of this achievement. She was deserving of the honor.
Not to rest on her laurels, Lis devoted herself and her free time to raising funds for numerous charitable causes, many of which were sponsored by Delta Air Lines, such as the Delta Jet Drag and helping to build houses for Habitat for Humanity.
On Monday, November 11, her last day on FlyerTalk, she was at 9:49 in the morning.
She took her piloting skills to be more accurate because all of the photographs in this article were either outside of or aboard her airplane.
I must admit that watching her flight simulation was a hilarious experience for me.
I didn't need motion sickness pills as she put that flight simulator through the ringer and then some.
At the time this article was written, no funeral arrangements had been made.
I have been smiling because of the infectious smile and positive energy that defined me. She was an amazing person and will be remembered by all of the people she touched in her life.
The loss of a FlyerTalk member is always sad for me. I don't like having to mourn another fellow frequent flyer who I considered a friend. I took so long to write this article because it hit me hard, and the fact that I lost two friends to heart failure in recent months did not help. I don't think I have done her memory justice, as there is so much more I can say about her.
My thoughts and prayers are with the family, friends and colleagues. This discussion was posted in her honor.
May you rest in peace. You are missed.
Brian Cohen has a photograph.
FlyerTalk members were given a tour of the customer support reservations center near the international airport, which has a variety of cubicles, including some that are equipped with ergonomics, in an open area divided into subsections.
In airlines.
If you are a frequent flyer, you will most likely call the customer support center of an airline and speak to a faceless voice at the other end of the phone to book a flight, change a reservation, or request assistance during irregular operations.
In airlines.
Coke is no longer making dasani sparkling water in cans. Aha is it's replacement product, posted in the American Airlines AAdvantage forum on Monday, February 1, 2021.
InFrequent Flier Communities.
All Rights Reserved © 2024
