The boss of the Travel Village Group believes that the response will make the problem worse.
Phil Nuttall suggested that those who hit out at supplier staff are likely to cause higher turnover rates and delay training and staff development in order to improve service levels.
Nuttall has been an active member of the travel agent community for 38 years and he said there is little that surprises him.
You would have thought that after everything we have been through and survived, travel agents would have a full understanding of what we are going through.
It is clear that service levels are suffering hugely and we can debate the reasons for that until the cows come home, but it is what it is for now and I have my own issues delivering our award winning customer care.
Travel agents feel it is acceptable to be aggressive towards those people employed by our tour operator partners, who are simply trying to do their job.
Nuttall said operators could do a better job of explaining how they were trying to resolve staffing and service issues to agents.
He asked the agents if they didn't know that tour operators were training new people and then struggling to keep them because of abuse. The short-sighted and unacceptable behavior that is fueling the fire in recruiting and keeping people in this amazing industry.
Can we not be more tolerant of the belief that things will improve if we continue to be aggressive on the phones?
We have all done incredibly well and shown resilience above and beyond, so we must pull together now before thisFracture becomes a canyon.
How long are our memories?
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