Whenever we talk about password managers, they always talk about whether or not their data is secure and what happens if the server goes down. The second thing is exactly what 1Password users in the US experienced earlier today, as a problem affecting 1Password.com kept mobile, desktop, and browser clients from sync.

The problem was listed on the status page as being stable at 10:42AM, with clients able to connect again at 2:42PM. The status page stated that the issue didn't affect any offline data stored in clients, and that other domains like 1password.ca, 1password.eu, or ent.1password.com were operational.

When I tried to save a password on my own account, it wouldn't do it, and I saw that it was on my own account. Most people didn't notice it was down, because all of my local clients still had my current passwords. If you didn't store your passwords on a local device or lost access to it during the outage, there could have been a real problem.

We’re now operational.

Earlier today, 1Password experienced a brief service outage – this was not a security incident and your data remains safe. We’ve stabilized the system while we investigate further.

A huge thank you for your patience.

— 1Password (@1Password) April 27, 2022

Pedro Canahuati is the CTO of 1Password.

Earlier today, 1Password experienced a brief service outage due to our planned database upgrade. This was not a security incident, and customer data was not affected in any way.

The 1Password.com service was down during this outage and that affected new user signups and syncing new data across devices. Our system is designed to ensure any stored passwords are always safe and accessible locally on their devices.

At this time, we have stabilized the system while we investigate the performance regression. Customers’ devices should be syncing all new data and sign-ups are working.

We’re taking steps to avoid similar disruptions in the future, and will be providing updates on our status page and social media channels, as well as our blog over the next day or two.

Anyone who uses a password manager that stores data in the cloud has a risk, but it doesn't seem to have been very disruptive. Cloud storage makes it easier to keep your passwords accessible from every device you use, and it also allows you to use the Travel Mode to wipe out data stored on your device if it is searched. It's something to be aware of, since the new 1Password 8 client doesn't give you the option of sticking exclusively to local storage. Customers who prefer local storage can continue to use 1Password 7.