Right to Repair Advocate on Apple's Program: 'Still Too Many Hoops to Jump Through' to Fix iPhones

Nathan Proctor said in a statement today that Apple's new Self Service Repair program leaves iPhone owners with too many hoops to jump through to successfully fix their own devices. The U.S. PIRG is working to pass legislation that would allow consumers to repair their own electronics.

The program is encouraging because Right to Repair is breaking through, but Apple exerts too much control by locking parts to a specific device and requiring Apple verification during the repair process.

"We are really pleased to see public access to Apple service guides for the first time in decades. However, it's clear that Apple is doubling down on requiring each part be encoded to a specific phone, and then requiring a connection to Apple to verify the part before it gains full functionality. I don't see how locking parts to a specific device and requiring manufacturer approval to install it offers any benefit to the product owner, but it does allow Apple to maintain a lot of control over the repair process. It also means that Apple can decide to stop supporting repairs. If Apple decides that a phone is too old, they can effectively put an expiration date on any product needing repair, defeating one of the most important aspects of repair -- minimizing toxic electronic waste.

"While this is a start, there are still too many hoops to jump through to fix phones. As it's becoming clear that Apple and other manufacturers can give us the Right to Repair, we should require them to. And we should have more options. Not just one set of parts. Not just a few manufacturers. No product should be tossed in the scrap heap, wasting money and adding to our toxic electronic waste problem, because the manufacturer doesn't properly support repair."

Apple and other tech companies should give consumers more options and better access to parts from different manufacturers rather than requiring parts supplied by the company itself, according to Proctor.

iFixit said that the program is a great step forward, but restrictive because of the part verification requirements that tie new components to serial numbers.

Customers can choose to receive repair kits to fix the battery, bottom speaker, camera, display, sim tray, or Taptic Engine of an iPhone 12 or iPhone 13 device.

After some repairs are complete, customers will need to initiate System Configuration with Apple. Repairs can be done with the rental toolkit from Apple, which costs $49 for a seven day period.

The actual replacement components are a separate charge, but Apple's rental toolkit includes all of the tools necessary to get into an. When a repair is complete, Apple's toolkit must be returned to a place where it can be reassembled.

It is unclear how popular Apple's program will be with users because of the cost of replacement parts, the verification process, and the toolkit rental and return process. All of the parts and tools used in repairs are genuine Apple components, which is a plus, and labor costs are not always associated with repairs from companies other than Apple.