The airline announced a new policy that says no more than 30% of flights will be canceled. The policy was welcomed by frustrated customers and their family members.
The top leadership of the airline met late Monday night and into Tuesday morning to discuss the reversal of a recently implemented cancellation policy. According to people in the room who spoke with TTN, the airline called an emergency meeting to discuss a recently enacted proactive cancellation policy after an exhausting and vigorous debate.
The policy in question is known as a proactive cancellation policy. In the policy that was implemented in January, any employee at the airline can cancel a flight and be encouraged to do so. If a gate agent has a bad day, they can cancel any flights she or he would have had to serve. A pilot who had too much to drink in the hotel bar can just cancel all of his or her flights for the day.
Does the ground crew see a cloud? Even if the flight is boarded, you should not sit at the gate. If you wanted, you could delay the flight up to 4 hours.
Employees were encouraged to cancel or delay flights as part of a company effort to boost their spirits.
The staff are burnt out after 2 years of flying. We wanted to give them something powerful. They should be given a bit of the reigns. Let them know how hard it is to run an airline by allowing them to sit in the pilot's seat.
It's hard to attract and retain talent when we pay them so much. This was an attempt to give them some of the control back, to appease the unions, and hopefully try to actually operate this airline so our stock options will be worth a bit more.
The policy was praised by flight attendant and pilot unions, but less so by gate agents who were often the ones who had to cancel.
The IT department was very happy about the policy which allowed them to control things in the eyes of the company. One IT member canceled every flight out of one airport so he could stay home and play.
Despite the popularity of the policy, the consequences were more than the company could bear and were starting to affect executive bonuses for the year. The emergency meeting was held by senior leadership.
The new policy still allows employees to cancel or delay a flight, but they can't do it more than 30% of the time at any given location. Why 30%? The leadership team of Allegiant Airlines told them to make sure they didn't suck just a little more than them.
The new changes were mostly well-received by employees, who were 888-609- 888-609- 888-609-