Twitch rolls out improved reporting and appeals features

Illustration by Alex Castro / The Verge

Adding a new appeals portal is one of the things that is being done by twitch.

Over the next few weeks, Twitch will slowly roll out improved reporting tools, which will make it easier for streamers and viewers to report content. Users can find the specific reason for their report and a suite of menus for the type of content flagged with the new process. The mobile version of the reporting tools will be rolled out later in the year.

A new appeals portal is one of the new features that will be added by twitch. A streamer used to submit an appeal, receive an automated response acknowledging receipt, and then wait for a response that either accepted or rejected the appeal. The process was slow and there was no explanation for why appeals were rejected. The announcement said:

This all changes today with the launch of our new appeals portal, located at appeals.twitch.tv. On our end, it includes some tech updates that will help our specialists review appeals more quickly. On your end, it simplifies the process by doing two main things:

1. It gives you visibility into the enforcements that are eligible for appeal.

2. It shows you the status and outcome of ongoing and prior requests, respectively.

Specific details about how the new appeals process works were included in the FAQ. You can check that out here.

Since last summer's rash of hate raids, which resulted in streamer boycotts and social media campaigns, Twitch has slowly beefed up its security and safety tools. The phone verification setting that was put in place last September allowed streamers to protect their chats from being overrun with bot spam by only allowing accounts with verified phone numbers to participate in chat. The next step in the safety program is the reporting and appeals tools.