Airbnb ‘one-time refund’ to boost agent’s Ukraine charity efforts

The travel agent who has raised more than $2,500 to accommodate and feed Ukrainian refugees will be getting a refund on their service fees.

Neil Crawford, director of Farsley Travel, was charged 126.65 in fees after he booked 70 refugees into a hostel in Poland.

Crawford will use the refund to book four more nights at the hostel for three refugees after the home-sharing platform waives booking fees.

After it was announced that it was scrapping guest and host fees on Ukraine bookings, it was praised, but it did not extend the offer to properties in Poland which neighbours Ukraine.

Crawford has been issued a one-time exception.

Crawford said: "Airbnb has done loads for Ukraine." They have put a lot of effort into it and have been very accommodating. This fund sums it up.

Crawford was helping refugees when Airbnb contacted him. The letter states thatAirbnb is making efforts to support their community members in Ukraine.

We would like to make a one-time exception and give back the service fees for your confirmed reservations in Poland, because we really appreciate your efforts in helping refugees and hosts.

Crawford was asked how long he planned to raise money.

Women and children are walking the streets of Europe without a home. These people don't have anything.

Donate to Crawford's campaign here.

People in Kyiv are being supported by Airbnb bookings.