At least 2,000 passengers who arrived on British Airways flights at the airport on Saturday evening were told to abandon their luggage after waiting for hours.
The issue was believed to be down to a major staffing shortage which had knock-on effects across the entire British Airways operation.
There weren't enough staff to load baggage onto planes so passengers on outbound flights were also delayed.
British Airways failed to deliver 1000 pieces of luggage at T5 and now their website is down so you can't make a claim.
British Airways canceled all of its short-haul flights for an entire day after a major IT outage left thousands of passengers stranded.
The leader of the union that represents check-in staff and gate agents at British Airways said that their members were spat at and homophobic abuse after passengers started taking out their frustration on front line employees.
Thousands of passengers were ordered to leave Heathrow without their belongings and instead lodge a lost property claim after British Airways suffered another baggage disaster.
The website crashed when it became too crowded with customers trying to log on.
Despite a major recruitment campaign, the airline is struggling to hire new staffers and is now calling on workers to volunteer.
The current staffing problems can be traced back to the start of the Pandemic when British Airways was branded a "national disgrace" after it made thousands of staff redundant and then rehired many other staff on drastically reduced terms.
Mateusz Maszczynski As an international flight attendant, Maszczynski worked for the most prominent airline in the Middle East and has been flying for a well-known European airline during the COVID-19 Pandemic. Matt is an expert in passenger experience and human-centered stories. Constantly keeping an ear close to the ground, Matt's industry insights, analysis and news coverage is often relied upon by some of the biggest names in journalism.
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