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A standard approach is to conduct exit interviews to understand why employees are resigning and devise a solution. But narrowing in on why people leave may extract a price: neglect of loyal and engaged employees who want to stay in the organization. Instead,...

Managers are asking themselves why. They conduct exit interviews to understand why people are leaving. It is possible that narrowing in on why people leave may lead to neglect of loyal and engaged employees who want to stay in the organization. When ignored, these employees might leave, setting off a negative spiral.

Lessons from four companies that tried it.