The metaverse is an $800 billion market according to a recent report. With so much money and curiosity surrounding the metaverse, it has everyone talking.
As we communicate with others, the metaverse will play a huge role. While we will be more connected than ever, standard or ethical code can have dire implications. Who gets to set the rules?
Artificial intelligence can be created to follow the thought patterns and biases of their creators because of their biases. We have seen how artificial intelligence can create gender bias, for example, or how it can give larger credit card limits to men than women, or that certain ethnicities are more prone to unfair bias. Dark artificial intelligence patterns that can create bias need to be addressed to create a flourishing metaverse. Who gets to make a decision? How can we avoid bias?
The solution to mitigate this is to develop ethical standards across all organizations. Dark artificial intelligence patterns can be dangerous. In the metaverse, ethical oversight is needed for most artificial intelligence.
We need to be sure that language AI is trained to be ethical as well.
I am excited by the prospect of everyone being able to speak multiple languages, but I am not.
Many users in the metaverse will communicate in their own languages. Artificial intelligence can perpetuate bias if we are not careful. We need to make sure that the language is ethical as well.
Imagine if Joe's avatar wanted to speak with his friend, but Joe and his friend didn't speak the same language. How do they translate their messages? Directly? Is it better to translate for the person's intent rather than simply for the person to understand?
How we are in the metaverse will matter. Businesses can use language technology to quickly translate interactions into different tongues, which can help create online community, trust and inclusion.
Technology can allow for uncivil behavior if we are not careful with the words we choose. How so? Have you ever heard a child speak to a toy? Personable isn't the word for it. People don't feel the need to be polite when they know they are interacting with technology. Instead, customers are rude to automated phone lines. The list continues. The metaverse will become a place where human and technology flourish together if the artificial intelligence for language captures the nuances and empathy needed to accurately represent a human.
The metaverse could have negative Impersonal Artificial Intelligence. The right language can make a difference. The right message can help humanize a brand. The technology that can help brands communicate instantly will be important. Customer trust is built by native language. How can a virtual society have a native language? How can the environment create trust?
Businesses can gain more exposure in a virtual world with the help of the metaverse. People are shelling out a lot of money for virtual fashion. It's important for brands to find ways to create online experiences that are better than in-person interactions. Smart language communication will be a part of the journey to surpass that high bar.
What the metaverse ultimately looks like is anyone's guess. No one wants to be remembered for how their artificial intelligence disproportionately affected one group of people over another or how it dehumanized their product. Artificial intelligence will get better at predicting patterns. There are serious implications for how we live in the metaverse. That is the reason responsible or ethical ethics is necessary.
There are many opportunities to lose customer trust when using artificial intelligence. It is up to experts and researchers to find solutions for responsible frameworks so that we can live peacefully in the metaverse.
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