The voluntary recall for the Ionic watches was issued by Fitbit. According to the Consumer Product Safety Commission (CPSC), at least 174 reports of the watch were received. There were 78 reports of burn injuries that included two second-degree and four third-degree burns in the US, as well as 40 reports of burn injuries from other regions.
In the US and internationally, the company sold around a million Ionic watches. While 118 reports of burn injuries might be a small percentage of the total number of units sold, it is taking this action out of an abundance of caution.
The first real smartwatch from the brand, the Ionic, was a pretty well-rounded debut. After it was released to the public, there were complaints about battery issues, prompting some users to demand a recall. It took some time for the company to respond, but now people who still own an Ionic can get a $299 refund even if they haven't been using it for a while. If they send in their old watches, they will get a 40 percent off discount code for future purchases.
The official recall page for the Ionic is where people can go to get started. If the model number on the back of the device shows a code, then those who aren't quite sure if the model they own is an Ionic can get a refund.
A Fitbit spokesman told Engadget in a statement.
"Customer safety is always Fitbit’s top priority and out of an abundance of caution, we are conducting a voluntary recall of Fitbit Ionic smartwatches. We received a very limited number of injury reports - the totals in the CPSC announcement represent less than 0.01% of units sold - of the battery in Fitbit Ionic smartwatches overheating, posing a burn hazard. These incidents are very rare and this voluntary recall does not impact other Fitbit smartwatches or trackers."
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