British Airways passengers call airline 'woeful'

Image source, Angharad Prys Evans

British Airways passengers have been caught up in delays and cancelations for a second weekend in a row.

A few days after huge disruption caused by Storm Eunice, British Airways has canceled many flights.

Families who faced delays and lost bags when travelling to Italy last week have had to cancel more flights.

Passengers said their experiences with the airline were terrible.

British Airways apologized for any customers caught up in the situation.

Even more so for customers caught up in the initial weather episode that have now been hit by our systems issues.

Andy and his family were stuck in a storm last weekend, when their flight was delayed for hours.

The carnage with BA is unbelievable, according to Mr. Miles.

The checked-in luggage of the Miles family was lost when they arrived in Italy.

Image source, Andy Miles

Mr Miles spent more than a thousand dollars on emergency clothes for his family until their bags arrived four days later.

His return flight was canceled because of IT system failures.

A new return British Airways flight was not feasible for Mr Miles and his family so he paid for new flights with another airline.

How embarrassing for our national carrier, all the budget airlines are able to operate back to the UK and the only one in red is BA.

The chief executive should be questioned for the root cause and his genuine plans to fix the systematic failures.

Mr Miles, the chief executive of a cyber security business, has accused BA of not having enough customer resources and criticising their IT systems.

The problem is systematic of years of under investment and lack of digital transformation.

Image source, Andy Miles

The experience of Angharad Prys Evans with British Airways was disastrous.

I am still in disbelief about the way we have been treated, the lies, the lack of communication, the poor decision making, and the incompetence.

A group of 28 people were travelling with Ms Prys Evans on a different British Airways flight.

The flight was delayed for hours and passengers were sent on buses from the airport to the other side of the country, where they were given rooms with just one double bed.

They traveled back to Heathrow the next morning and left without any luggage.

The party of 28 from Llantrisant, South Wales spent more than 10,000 dollars on emergency clothes and equipment because British Airways failed to deliver their luggage. They spent a lot of time trying to get information on their luggage.

Image source, Prys Evans

Mrs Prys Evans was stuck in IT problems and had to wait a long time to get home.

We were watching the flight after it was canceled. Mrs Prys Evans said that she was sitting on a Jet2 plane because they had lost faith in BA.

Other passengers have contacted the BBC to express their anger and frustration about how difficult it is to get information from the airline about their bags and flights.

Two years has been difficult for airlines around the world. British Airways is rebuilding after the Pandemic. British Airways has resilience in place.

British Airways acknowledged last week that it had let people down. The airline said it was doing everything it could to improve the situation.

The storm caused huge problems for airports and airlines.

British Airways faced difficulties operating machinery needed to process inbound and outbound flights, including lifts and trolleys.

There were reports that 11,000 bags were stuck in Terminal 5 at the airport, with British Airways staff brought in to help.

Image source, Angharad Prys Evans

British Airways said in a statement that their teams have worked around the clock to resolve the technical issues experienced and that the vast majority of flights were due to operate as planned.

With some of our crew and aircraft out of position as a result of the weekend's disruption, we have had to cancel a small number of short-haul flights.

The firm apologized to the customers and offered them a choice of a refund or rebooking onto another service.

We are very sorry for the disruptions our customers have experienced and thank them for their patience and understanding.