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Dollar stores are a billion dollar industry. Dollar Tree made $22 billion in revenue and Dollar General had a stock price of $36.5 billion as of July 2019. Dollar stores can get customers to spend more money by selling smaller sized products and private-label goods.

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Dollar Tree
Insider found boxes stacked up at a Dollar Tree store in Bushwick, Brooklyn, this during a visit this year.Insider/Brittany Chang
  • There was a rat problem at a Family Dollar distribution center.

  • Family Dollar closed more than 400 stores.

  • Inventory pile-ups and staffing shortages could be to blame according to a retail consultant.

A US government agency investigation found 1,000 rodents at a Family Dollar distribution center in Arkansas. The company said on Friday that it was reopening some stores.

According to the US Food and Drug Administration, inspectors found live and dead rodents in various states of decay in the building. The stores that were serviced by the distribution center closed after the recalls were issued.

The news of these problems did not come as a surprise to everyone. Scott Mushkin, CEO of R5 Capital, told Insider that his team recently visited more than 50 Family Dollar stores and found issues with chaotic backrooms and inventory pileups.

He said on a recent call that it was chaotic and that he had never seen anything like it.

A report was created after visiting 50 Dollar Tree stores, which was shared with investment analysts and reviewed by Insider. There are stacks of boxes in the stock rooms at Dollar Tree stores.

Dollar Tree did not reply immediately.

There were lots of inventory in the stores. The report said that there is a low chance that the company fully understands its inventory position at the stores.

Insider found a similar situation at two Dollar Tree stores in Brooklyn, where boxes were stacked up in the middle of the store or left to be unloaded on abandoned crates.

The labor crunch could be the reason for the inventory pile-ups he witnessed.

Santaniello is an analyst and founder of A-Line Partners.

The stores are understaffed, sometimes with only two people working, so it isn't unrealistic that things like a rat outbreak might go undetected for a long time. They do not have the bandwidth to deal with it. She said it was a sad reality.

The Dollar Tree group has issues with unsafe box stacking in its stores, as well as a lack of staff to deal with it. Dollar General has faced over $3.6 million in proposed penalties from the Department of Labor over issues of worker safety in its stores.

OSHA said in a press release this week that it found "willful violations" of employee safety at some of its stores last summer, including stacking boxes in an unsafe manner and blocking exit routes.

Analysts say that recent reports of pest control issues are likely to be more damaging because dollar stores continue to grow at a rapid rate.

The low price proposition of Dollar Tree and Family Dollar results in trade-offs. Neil Saunders, managing director of GlobalData Retail, said in a note to Insider that no one expects the stores to be luxuriously appointed, to have fantastic merchandising, or to offer top-notch service.

Basic hygiene, including pest control, is expected. I think most shoppers will find the latest headlines distasteful, no matter how low the prices or how low the discounts are.

The original article is on Business Insider.

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