The free-to-play online game Lost Ark has had a huge debut in the West, hitting the second-most concurrent players in Steam history just 24 hours after its February 11th release. The game's Western publisher, Amazon Games, are trying to fix the game's problems after players in Europe had to wait in long lines to play.
The developers promised to create a new Europe West server to give players another place to play after the long queue issues for the Europe Central server. The Europe Central region is at capacity and there is no way to increase the number of players per world in Europe Central, according to a post from the developers on the Lost Ark forums.
Unfortunately, players in the West aren’t able to transfer to another server
Those who have invested a lot of time in Europe Central can't bring their progress to Europe West because they can't transfer to another server. In Korea, where the game first appeared, a server transfer feature has launched, but it does not support cross region functions.
Lost Ark has remained popular despite the issues. It had more than 1 million concurrent players as of Monday afternoon. Final Fantasy XIV had to stop offering a free trial after the Endwalker expansion was launched, but will be back on February 22nd.