Air India will be made financially fit, upgrade aircraft, bring in new fleet and become the most technologically advanced airline in the world, according to N Chandrasekaran.
Punit Paranjpe is pictured.
He said that for the airline to be the best again there will be an organizational redesign, and it will be the largest transformation and the change all of you would ever go through.
The carrier wants to connect India with every part of the globe and will expand its reach both domestically and internationally.
Chandrasekaran said that the joining of Air India in its fold will help the conglomerate with the opportunity to represent the wishes of 130 million Indians through its various brands.
Air India will focus on four core areas under the new management.
These are providing the most technologically advanced airline in the world, making it the most technologically advanced airline in the world.
Chandrasekaran said that they will upgrade their fleet. modernity will be brought to our fleet.
We will bring a new fleet and expand our outreach.
We will increase the number of aircraft that we have, but we will also fly to many destinations.
In terms of fleet, we know we have work to do and when I talked to the management team, the commercial director and the engineering leadership, I know we have work to do.
We will address it with the most urgent of deadlines.
Around 15,000 employees work for Air India, Air India Express and AI-SATS.
Air India has 12,000 employees but only 8,000 of them are permanent.
The airline official said that around 10,000 employees attended the meeting.
To make Air India the most technologically advanced airlines globally, Chandrasekaran said, we will bring in the best of technology in every aspect of Air India.
The carrier will use modern cloud infrastructure and deploy the best of artificial intelligence, machine learning and mine data to offer the most personalized experience any airline passenger can have, he said.
Chandrasekaran laid down the expectation from Air India of what the country and the consumers have come to expect from the group for over a century, such as trust, quality, reliability and consistency.
In the context of Air India, if I may say so, we must start with ensuring that we are on time.
He said that if we can complement that with a terrific experience in terms of seamless booking, airport experience, boarding experience, lounge experience, all of it, then we would exceed that.
Chandrasekaran said that the past glory of the Maharashtra Hospitality of Air India would be brought back.
At a time when the world was full of many similar airlines with similar services, Air India differentiated itself and stood out with its peerless model of customer experience.
Chandrasekaran drew the attention of the employees to the need for a strong financial discipline while laying down the roadmap.
He said that they will achieve all of this with strong financial discipline.
He said that Air India is committed to making it a very strong airline financially. I am aware that this is a very ambitious goal.
I know the task is huge, but I also know that this is the most exciting journey that is there in India and around the world.
Air India had a total debt of Rs 61,562 crore as of August 31, 2021.
75 per cent of the total amount was transferred to a special purpose vehicle and the rest was taken by the group.
Chandrasekaran told the employees that it would take a huge transformation to achieve the goals of the new management.
In order to do this, he said, we will embark upon many changes, including a redesign of the organizational structure, digitising of all our processes, and many other changes in individual departments and teams.
He said that targets will be set at individual, departmental and company levels so that everyone knows what needs to be done.
I'm pretty sure we will pull this off in the coming months.
He said that the transformation of Air India is part of a larger transformation that the group is going through.
Chandrasekaran asked Air India employees to join in the new journey. Air India has what it takes to succeed.
We need the inspiration to come together and put our best foot forward. I am counting all of you.
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