Beleaguered Crystal Serenity Turned Away From Aruba

Crystal Cruises will end its World Cruise in Bimini, The Bahamas, on January 31, instead of January 29, when it was scheduled to dock in Aruba.

The cruise ship was due to dock in Aruba on January 30.

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The local officials informed us on Friday that the ship wouldn't be allowed to dock because there were no reasonable risks or claims against it.

Steven E. Shulem, the owner of Strictly Vacations in Santa Barbara, Calif., shared the letter with TravelPulse. He was going to go on a 116-day Grand Voyage with Crystal, but it was canceled on the third day because of the financial crisis. Shulem told a story about what happened on the ship.

Steven E. Shulem
Travel agent Steven E. Shulem is shown working during a Crystal World Cruise in 2020. (Photo courtesy of Steven E. Shulem)

An arrest warrant was obtained by a fuel supplier in Florida, which led to the Crystal Symphony skipping its final port of call in Miami and heading for Bimini. Crystal said that all of their attention was on taking care of guests onboard and their return home.

Crystal suspended ocean and expedition cruises through April 29, 2022. The last voyage of Crystal Symphony was to end in Miami on January 22, but the ship is still in Bimini under an arrest warrant. The passengers were taken to Fort Lauderdale.

The passengers of Crystal Serenity were going to disembark in Aruba and board the Seven Seas Mariner. The World Cruise was canceled and replaced with mostly Caribbean itineraries.

Shulem is waiting to hear if Regent can find a way to pick up the passengers in Bimini.

The passenger letter said the company will provide overnight accommodations in Fort Lauderdale. Crystal said it would rebook air for passengers who booked flights with the line, while others could schedule flights from Fort Lauderdale or Miami.

If you can't rebook your flight, our air department will assist you. We will continue to provide our signature onboard six-star service and exemplary amenities, as well as provide a new schedule of activities. We have no words to express our deep regret and disappointment.