Reports said that the live customer support service was impacted by the row over misinformation involving Neil Young and Joe Rogan.
Newsweek reported Thursday that a message appeared on the support page, which read: "We are currently getting a lot of contacts so may be slow to respond." However, as of Sunday, this message was no longer appearing.
On Sunday, Insider verified that customers were still being directed to a chatbot. The bot told users that a human will help if they get stuck.
Sarah Al-Arshani reported on Tuesday that Young wanted his music pulled from the streaming service because of the misinformation surrounding the COVID-19 vaccine. Not both.
The #deletespotify was created on social media after it was announced that Spotify was siding with Rogan. In some regions, the # was still being used.
Insider requested comment from Spotify, but they did not reply immediately.
The host of The Joe Rogan Experience has been criticized for spreading fake information over the COVID-19 vaccine, with a group of 270 healthcare professionals and educators sending an open letter to Spotify.
Insider reported that in one of Rogan's episodes last month, he interviewed Robert Malone, a scientist who claimed that Americans were hypnotized into following COVID-19 measures because of mass formation psychosis.
Sarah Al-Arshani reported that leaked internal messages from Dustee Jenkins, the head of global communications and public relations, offered insight into the decision to side with Rogan. The episodes didn't meet the threshold for removal
On Friday, she joined Young in asking for her music to be removed from the platform, as Insider reported.
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