You might want to rethink ordering Starlink internet this year. If notexistent, their customer service sounds downright awful.
A group of disgruntled Starlink customers have spoken to Insider to complain about the service offered by SpaceX.
Their complaints include long wait times for internet, frustrating customer service experiences, and no updates on when Starlink will be available in their area.
California resident Morgan Pace paid a $100 deposit to get internet access in two months, after he tried to get Starlink for his father. He waited ten months for a response from the company before requesting a refund.
The customer service for Starlink was non-existent, according to the man.
There are endless delays.
There are a few reasons why the service is taking so long. The global supply chain has been hamstrung by the Pandemic.
The customer service chaos it is creating is something that the company is aware of.
In an email to customers, Starlink apologized for the situation, saying thatSilicon shortages over the last six months have slowed their expected production rate and impacted their ability to fulfill many Starlink orders this year.
The issue doesn't seem to have gotten any better over the past few months, as the Insider report suggests.
It seems as though Starlink has fallen prey to Musk's tactic of overpromising and underdelivering.
We wouldn't hold our breath, but we'll see if things get smoothed out over this and next year.
Some Starlink customers say that the customer service is non-existent almost a year after they paid a $100 deposit.
Scientists say that the ability to spot killer asteroids is being disrupted by satellites.
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