Roku outage leads to frozen TVs and unresponsive devices

The image is from thechorus image on

Some of the company's streaming devices got stuck on the loading screen or went through a restart loop, as a result of the service disruption on Wednesday evening. The affected sets were from Hisense and other manufacturers.

Users took to social media to report problems with their hardware, and Down Detector showed a spike for the service. The company acknowledged the issues at around 8:30PM.

The company said that it is aware of an issue that users are unable to access. Please try again later if you are trying to use your device. We want to get this resolved as soon as possible, and we want you to be with us. The company's services appeared to be up and running by late Wednesday night.

During the service outage, some customers had trouble using devices connected to the HDMI ports of their Roku TV, such as cable boxes or gaming consoles, since the TVs were unable to activation after a factory reset. Thankfully users were able to find alternatives to that dilemma.

All services are some services. I can't even watch my own cable provider.
January 20, 2022.

This is crazy. I can not use my DVD player. It's not much for modern technology. I need to find my old tube TV with a cord.
The Banana the Black Cat is January 20, 2022.

The Verge reached out to the company for more information. Some customers were not affected by the service problems.