The image is by Alex Castro.
NBC News reported on the difficulties Amazon employees face trying to get tested for COVID after the company stopped on-site testing last summer, and the HR quagmire they could end up in when reporting their results. The story gives a voice to the employees that are affected by Amazon's policies and systems.
The author of the report spoke to workers who faced unexpected costs and breakthrough cases as they tried to get tested for COVID, struggling with an overburdened and difficult-to-navigate healthcare system. One employee wishes they would bring free COVID testing back to them.
An employee says that Amazon takes the human out of human resources.
If they test positive, the story shows the problems they could face. 40 hours of paid leave are supposed to be given to Amazon workers who test positive for exposure. Many people that spoke to NBC 800-381-0266 800-381-0266 800-381-0266 800-381-0266 800-381-0266 800-381-0266 800-381-0266 800-381-0266 800-381-0266 800-381-0266 800-381-0266 800-381-0266 800-381-0266 800-381-0266 800-381-0266 800-381-0266 800-381-0266 800-381-0266 800-381-0266 800-381-0266 800-381-0266 800-381-0266 800-381-0266 800-381-0266 800-381-0266 800-381-0266 800-381-0266 800-381-0266 800-381-0266 800-381-0266 800-381-0266 800-381-0266 800-381-0266 800-381-0266 800-381-0266 800-381-0266 800-381-0266 800-381-0266 800-381-0266 800-381-0266 800-381-0266 800-381-0266 800-381-0266 800-381-0266 800-381-0266 800-381-0266 800-381-0266 800-381-0266 800-381-0266 800-381-0266 800-381-0266 800-381-0266 One worker said that the company's self-service kind of H.R. system seemed designed to take the human out of human resources. The system has been criticized for everything from underpaying employees to firing them.
Workers told NBC News that if the system is robotic, it seems to have broken down, and that it was nearly impossible to get help if they test positive.
Trying to get in touch with an actual human is not much better. The employee quoted in the report said that he couldn't reach a live person because the company's phone lines were so busy. She spoke to someone in person about how she needed to get tested after she found out one of her co-workers had cancer. A contractor that works for Amazon said there were 1,700 calls on hold.
The company told NBC that it offers incentives and events to help employees get vaccinations, as well as looking into reports of time off issues.
The report on how Amazon manages the health of its massive workforce is worth a read. It gives an insight into the results of Amazon's workplace protection policies, which have sparked employee protests and legal pressure in some cases. If you read the words of the employees who are dealing with these systems, you will get a better idea of how to keep Amazon packages moving.
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