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In the latest version of the software, Apple is clarifying that problems with the service may be an inadvertently switched-off setting and not issues with a customer's specific cell carrier.
The old message blamed cell carriers for the not working iCloud Private Relay.
Private Relay is turned off for cellular plans. Your cellular plan doesn't support private relays. With the iCloud Private Relay turned off, this network can keep an eye on your internet activity.
The wording led to confusion when customers couldn't get the private relay to work on their cellular connections. The issue, at least according to T-Mobile, was on Apple's end, and not that T-Mobile, AT&T, and Verizon had suddenly disabled Private Relay for cellular data. The new wording makes it clear that the issue might be an accidentally toggled setting in other parts of the app.
Private Relay is turned off for cellular plans. Private Relay is not supported by your cellular plan. Private Relay can be turned off to allow this network to monitor your internet activity.
Apple has updated its support document to make it clear that customers might not be able to use the feature if they have turned off the "Limit IP Address Tracking" feature on their device.
The new support document, clarification from Apple, and confirmations from all three major US carriers will hopefully put the confusion behind them. It is a good thing that Apple is sorting out the bugs before it turns the service on.
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