The image is by Alex Castro.
The FCC has reached settlements with several companies over investigations into failed calls to the emergency services. The companies will pay a total of $6 million and make sure they comply with the FCC's rules.
AT&T will pay $460,000 to resolve two investigations regarding network issues that took place in September of 2020. Both Lumen Technologies and Intrado agreed to pay a combined $4.7 million to resolve investigations into outages that occurred on the same day. The FCC investigated a May 7th, 2020 outage that resulted in a settlement of $274,000 from the company.
It is important that phone companies prevent these outages and give prompt and sufficient notification to the call centers.
AT&T, Lumen Technologies, and Intrado were also probed for failed calls. The FCC opened an investigation as to whether these companies notified the affected call centers of the outages in a timely manner. AT&T was investigated for possibly failing to deliver number and location information during the outage, which is in violation of FCC rules.
The FCC chairwoman said that the public and the call centers don't expect it on sunny days. It is important that phone companies prevent these outages wherever possible and give prompt and sufficient notification to the call centers when they do occur.
T-Mobile agreed to pay $19.5 million to settle an investigation into whether it violated the FCC's rules during the nationwide outage in June.
