The image is from the White House.
President Biden is expected to sign an executive order on Monday that will make it easier for Americans to access a wide range of federal services.
Neera Tanden, senior advisor to the president, told reporters on a press call on Monday that the executive order was focused on how the federal government delivers services to the public. We looked at the points of greatest irritation for people with their government, like waiting in lines at the airport, and came up with ways to reduce that.
The executive order makes it easier for Americans to access government services. Many government services, like retirement, force people to interact with several federal agencies at once to receive benefits, creating significant administrative burden on both aid recipients and the federal workforce. A more streamlined system would make it easier for people to receive certain services and benefits, which would bring the government closer to the private sector's online services.
There are 36 different customer experiences across 17 federal agencies.
The White House wrote in a fact sheet that the order targets 36 different customer experiences across 17 federal agencies for improvement. The USA.gov will be a "digital Federal front door" for people seeking access to government services, according to the order.
Federal agencies will have to report their progress in developing and launching new processes and services.
The Federal Government provides vital services during some of the most critical moments in people's lives, according to a fact sheet. People have to navigate a tangled web of Government websites, offices, and phone numbers to access the services they depend on.
Outside of retirement and disaster relief, the order also promises better access to federal student loan management. Senior White House officials did not go into detail on any new technologies that would be used by the TSA, but Tanden said that the government may decide to useometric scanning.
The order organizes our reform efforts around life experiences, like having a child or surviving a natural disaster. The deputy director for management at the office of Management and Budget told reporters on Monday that there are times when people need to interact with the federal government in a critical way. It should be simple and seamless. We should operate as one enterprise.
The federal government has a hard time making online experiences for Americans seeking benefits. Users were unable to make accounts, and others received miscalculated healthcare subsidies. The US Digital Service was founded by President Obama in the wake of the debacle. The new order from the Biden administration would bring that work to a much larger scale, potentially touching every citizen-facing agency in the federal government.
The fact sheet said that the President was making sure that we were good stewards of taxpayer dollars. The President has said that we need to prove that democracy still works and that our government can deliver.
