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The author has been looking at the impact of peer relationships on an individual's experience of inclusion at work. She found that peers have the power to exclude or include other people, and it can make a difference to work performance. Peer inclusion is demonstrated through three small acts that can make a world of difference: 1) instrumental assistance, or acts that help a peer to perform their work tasks, such as by providing information, making introductions to contacts, giving endorsements in meetings, or offering advice); 2) emotional bonding, or socializing
Creating an inclusive workplace has become even more important for organizations trying to attract and retain talent. Historically, companies have put in place diversity policies. The focus has shifted to inclusive leadership and the powerful role played by leaders in setting the tone, modeling inclusive behaviors, and calling people to account. Both of these strategies overlook the importance of peer relationships.
