A surge of to-go orders caused a general manager and 4 of his employees to quit.
Business Insider's Hollis Johnson.
Insider has learned that at least 5 workers quit at a burrito joint in Austin, Texas.
The former general manager said that the store was understaffed to meet the demand for food.
The location in Austin was closed on November 15 due to available labor, but reopened the next day.
A group of five employees, including a general manager and kitchen manager, quit their jobs at the end of their shifts on November 14 after working under "impossible" conditions, they told Insider.
A veteran of five years and a general manager for six months, Peter Guerra worked at the Scofield Farms location in Austin, Texas.
"My store was understaffed and we struggled to keep our heads above water, with less and less support from management," said Guerra. He said he had to work extra hours to cover for employees who quit and left gaps in staffing.
One of the food prep lines at the store is for customers who order on-site and the other is for digital orders. Some workers at the burrito joint have told Insider that it's hard to keep up with the fast pace of digital orders.
The constant pressure to serve so many customers made it seem like he was being set up by the company's leadership to fail.
He said he was at his breaking point on Saturday, November 13, when digital orders were piling up while a line of customers stretched to the door. The dining room was closed because he didn't have enough workers to meet demand.
He was in tears at the thought of being the only one working the next day. He had to close the dining room as well.
He quit at the end of his shift.
"I thought, 'this is going to kill me if I keep it up,'" he said.
Kitchen manager James Williams quit after working 16 hours on his last day. He said he was stretched too thin trying to manage both the dining room and kitchen. Customers were sympathetic when he and Guerra decided to close the dining room.
The customers who were in line when the store closed could see the stress on the faces of the employees. DoorDash drivers were told to take their time, as digital orders continued to come in. They both told Insider that they finished their shifts and left around 1 a.m.
"Everyone that didn't clock in the next day was assumed to have quit," Williams said. It was a ghosting process.
Five employees of the Austin location quit on November 14. The location of the store is now open, but it wasn't clear if there were any staff at the store.
The Parmer Lane location was temporarily closed on Monday due to available labor, but reopened Tuesday with normal business hours. The restaurant did not accept online orders as of Thursday, November 18.
In a few instances, there have been challenges with available labor so we made adjustments in these restaurants to temporarily accommodate the needs of the business.
There have been instances recently of workers leaving and quitting as a symptom of a labor shortage in the restaurant industry. Business owners say they're not able to find staff because of a lack of desire to work, while workers say they can demand better pay and benefits in a tight labor market. The mismatch has led to restaurants closing.
Many workers feel they have no choice but to leave these jobs.
Do you have a story to tell about a retail or restaurant chain? Please email this reporter at businessinsider.com.
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