How to Troubleshoot Someone Else’s Phone Remotely

This is a problem that you might be familiar with, especially as the designated tech support person for your office, family, or group. Someone contacts you to help them with a problem with their phone. However, you are not there to look at it.
Troubleshooting problems via audio calls or text messages is often a frustrating exercise. It can be difficult to figure out what is happening on the screen. This is before you get to the point of looking at the root causes.

You can help the person you are helping by sharing their screen. You can not only see what's going on, but you can also remotely fix it.

There are many apps and methods available, but TeamViewer QuickSupport is the best and most cost-effective app. We also have some other strategies that you might consider if you require something in addition to or instead of this.

This is almost a given, but be careful when using these tools. You don't want full access to your phone to anyone you don’t trust, even though you can terminate the connection at any moment.

TeamViewer QuickSupport

TeamViewer allows remote access to another phone. Photograph: TeamViewer via David Nield

TeamViewer QuickSupport may not be the only software that allows you to remotely view and control your smartphone's screen, but it is the best. It is easy to use, free for noncommercial purposes, and available for download for both Android devices and iOS.

You might have to help the person you are helping to install QuickSupport. For the person doing the fixing (which is you), you need the full version of TeamViewer Remote Control for Android, iOS, or desktop, or you need to head to a web browser and type into the address bar.