It is natural to feel hurt when someone you manage tells you that they are leaving. The best management advice is to not take it personally. Keep it professional. Being a compassionate and emotionally intelligent leader requires that you acknowledge your emotions and work through them with your team.
Amy B is one of five managers who share their stories about losing colleagues and how they have learned to deal with sadness, shock, and stress.
Nicole Smith is HBRs editorial audience Director.
Maureen Hoch, editor at HBR.org, is also the supervising editor at Women at Work.
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The complete transcript will be available on November 1st.