Food delivery is a lifesaver for many, but a class action lawsuit alleges that the measures taken are too restrictive.
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Aneisha Pittman, Susan Ukpere and Aneisha Pittman filed a class-action complaint against the chicken chain. They claimed that it charged more for delivery than its low delivery fees.
Chick-fil A secretly increases food prices by 25-30% for deliveries orders. According to the lawsuit, a 30-count order of chicken nuggets costs $5-6 more when it is ordered for delivery than when it is ordered using the same mobile app or in-store.
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According to the filing, the chain claims that since the outbreak of the pandemic, it has "moved aggressively in the food delivery industry, exploiting an opportunity provided by Americans' decreased willingness to leave their homes."
Chick-fil A is accused of promising delivery costs between $2.99 and $3.99 in order to stand out in the food delivery market. Chick-fil A "gains an unfair advantage over competitors who disclose their delivery costs by advertising these charges."
The sector will become more competitive and crowded due to the rapid growth of online food delivery. Marketwatch reports that the four largest U.S. food delivery apps, Doordash, Uber Grubhub, Grubhub, and Postmates, saw a combined $3 billion increase in their respective revenue over the second and third quarters 2020. Frost & Sullivan, a market research firm, predicted that online food delivery will reach $200 billion by 2025.
The lawsuit must be responded to by the fast-food chain by December 6.
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