Man files class-action lawsuit against Canon, seeking more than $5 million in damages over printers that won't scan documents when ink cartridges are low

New York man sued Canon. He claimed that Canon's All in-One printers wouldn't scan without ink.
David Leacraft filed on Tuesday a class-action lawsuit in federal court.

He stated that Canon's claims were "false, misleading, or reasonably likely to deceive public"

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A Queens resident filed a class-action suit against Canon alleging that Canon's All-in-One printers wouldn't scan documents without having ink cartridges.

In a Tuesday complaint to the US District Court for the Eastern District New York, David Leacraft, plaintiff, stated that "In reality, the All-in-One Printers don't scan or fax documents if the devices have low ink cartridges."

Leacraft said that "Canon's advertising claims were false, misleading, or reasonably likely to deceive" the public.

In his March 2021 complaint, he stated that he purchased a Canon PIXMA MG2522 all-in-one device from Walmart. This was first reported to Actionable Intelligence, a research company.

The complaint stated that "Plaintiff Leacraft wouldn't have bought the device or paid as much for it" if he had known that he would need to keep ink in the device to scan documents.

Canon did not immediately respond to our request for comment.

According to the lawsuit, it was expecting more than 100 plaintiffs. It stated that they would seek damages and costs totalling more than $5million.

Leacraft's complaint was not unique. Similar complaints were posted on online forums such as Canon's community forum. According to the complaint, customers complain about not being allowed to use scanners when ink is low since at least 2015.

According to the complaint, one representative from Canon stated that "there is no workaround".

Canon was accused of unjust enrichment and breach of express warranty in the lawsuit. Courtney E. Maccarone and Mark S. Reich, both attorneys at Levi & Korsinsky LLP, represent Leacraft.