Hiltons CEO was the first to publicly declare that all guests in full-service hotels in America should not receive daily housekeeping. This was a cost-saving measure he believed people would be willing to accept following the pandemic. It is important to increase margins and charge more people.
One guest from the Hilton Brentwood/Nashville Suites shares his experience.
The dirty laundry in the hallway is disgusting. Hilton spent 24 hours collecting the disgusting sheets and towels that had been thrown out by someone else's room.
With permission
Marriott's CEO has also committed to eliminating housekeeping services. I've already shown you how it looks at TownePlace Suites Outer Banks Kill Devil Hills.
It's not about making a hotel more like a dorm. This means that there is no one to clean the rooms or make them available to guests when they are needed. This is how one Marriott guest ended up in a room that had not been cleaned since their previous guests despite Marriott's Clean Commitment. Can you please remind me again what distinguishes a full-service hotel from an Airbnb?
