September 2, 2021, 2 minutes read
According to franchisees, and a Wall Street Journal report, the joke about the McDonald's ice-cream machine not working isn't funny. According to franchisees, the machines can take up to four hours and are too complicated. Heather Haddon, WSJ reporter states that the machines need a nightly heat-cleaning cycle to kill bacteria. This can take up to four hours. Owners say that the cleaning cycle could fail and render the machines inoperable until a technician can fix them.
Related: Panera Employee reveals the secret behind how soup is made at chain
McDonald's claims it has a dedicated team to address franchisees' complaints about ice cream makers. However, the devices are still difficult to fix. The Federal Trade Commission and the Biden administration want to find out if franchisees are unable to fix or repair their machines by the manufacturers.
According to Wall Street Journal, this preliminary inquiry does not mean that the FTC has discovered any wrongdoing. We're still waiting for news on the McDonald's ice-cream maker, as usual.