We've all been there. Pulling up at McDonald's late at night to get a McFlurry only to find that the machine has failed again. The Federal Trade Commission is your best bet.
The FTC is investigating the matter of those annoying machines and why they keep going down.
Late-night jokes have been the problem. Wendy's, Jack in the Box and even Mickey Dees have targeted them on social media. McBroken, a website that tracks outages in ice cream machines across the country, has been created to address this persistent problem.
Problem? The problem? According to Wall Street Journal, the machines need a nightly heat-cleaning cycle that can take up to four hours to kill bacteria.
When the cleaning cycle is not successful, the machine becomes useless until a technician arrives. This takes time and employees sometimes take matters into their own hands.
The FTC has apparently had enough and sent a letter earlier in the summer to franchisees. The letter, which was obtained by the WSJ shows that the FTC wants to know how McDonald's reviews equipment and suppliers, including the ice-cream machines.
