August 29, 2021 8 minutes read
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Employee engagement will be a key aspect of managing employees in 2021. Employee engagement can help you determine if your employees are truly motivated to work for your company.
Why is employee engagement so important?
Happier employees.
Employee engagement means happier employees. No longer are employees only interested in promotions and higher salaries. Employees today need flexibility, remote work and many other things. These needs can be met to keep employees engaged and happy. Productivity increases
High employee engagement directly correlates with high employee productivity. Employees who are motivated and driven to work hard will work harder which can increase your company's productivity. Better mental health
It is vital to have a good mental health. Employee engagement is a key factor in improving mental health. It makes employees feel more motivated to work with others. A healthy mental state leads to better productivity and a more positive work environment. Reduction in absenteism
Engaged employees often feel connected to the company's core goals and are eager to help it achieve them. Employee engagement is linked to lower absenteism because employees are not willing to miss a day of work and will give their best every single day. Higher employee retention
An organization that has high employee engagement can retain more employees. Employees who are driven and motivated to work are more likely to stay with your company, or change jobs. Employees who are engaged tend to stay with the company. Employee loyalty is high
When it comes to keeping your employees engaged, employee loyalty is often overlooked. Employee loyalty is often a result of high employee engagement. This means that employees will stay with the company even if there is a better deal. Customer relations are improved
Engaged employees take better care and develop healthy relationships with customers. High employee engagement is especially important for customer-facing jobs. It leads to better customer relations and customer support. Greater work satisfaction
Many organizations confuse productivity with satisfaction. Even if employees are unhappy, they can still be productive. Employee engagement is a higher level of satisfaction with work. It also leads to employees who enjoy what they do. This results in high productivity at work.
Related: 7 Ways To Invigorate Employee Engagement and Boost Your Bottomline
Top 10 employee engagement strategies
Engagement with employees is more complex than it sounds. To keep employees happy and engaged, your HR department must be creative and vigilant.
These are the top employee engagement strategies that will help you keep your employees motivated.
1. Support for employees seamless
Employees are prone to run into roadblocks and seek support. Employee service desks have lost their effectiveness in solving problems faced by employees from all departments. To provide seamless support for employees, an organization should establish a modern service desk.
Modern service desks use a single-window approach to support employees from all departments. To provide first-level support, it uses conversational AI rather than support agents. Chatting with AI chatbots can help employees resolve their problems. Chatbots can understand the context and provide customized solutions by scanning the knowledge base of your company.
Your employees can also have their cases routed directly to support agents for more information. The service desk is a link between your employees, and the agents. This allows the agents to communicate customized solutions to your employees.
2. 2. Successful onboarding
Your company's fate will depend on how you handle your employees. Your employees will be fully engaged if they are onboarded properly.
Remote employees require that HR managers provide all resources to them as they join the company. Managers can create personalized emails to welcome new employees based on their user profile. The emails could include a welcome email, details about the company policies, the roles of the employees, contact information to your fellow team members, and dates for orientation.
Onboarding is a way to make employees feel at ease in their new workplace. This will lead to greater employee engagement.
Similar: 4 Essentials to Employee Engagement in Remote Settings
3. Proper training
An organization must be up-to-date with industry trends and technological advances by 2021. This knowledge is also essential for your employees. The modern service desk adds resources to your knowledge base and can assist with training. Employees can now learn from anywhere and at any hour.
Your employees will be more confident and motivated if they are able to train themselves.
4. Communication is key to success
Employee engagement is dependent on efficient and well-structured communication. To avoid confusion and ensure that your messages get across, it is important to have a clear hierarchy and structure for communication. Communication is key to creating a positive work environment and a culture of collaboration among your employees.
5. Modernizing your ticketing system
Non-technical employees often feel lost and confused when using a manual ticketing system. It is important to realize that not all employees are capable of using a dedicated ticketing system. This will likely result in lower employee engagement.
You can create a modern ticketing system to allow your employees to resolve their problems automatically. Service desks can create and manage support tickets for employees and save them time and effort. Your employees can chat to create a ticket to send their case to an agent.
Service desks are modern and keep employees informed about their cases through periodic notifications. The service desk closes the ticket automatically once the case has been resolved. This is done without any employee intervention.
This ease of operation allows employees to resolve their problems quickly, which increases employee engagement.
6. Recognizing the efforts of employees
Without appreciation, employees don't like spending the majority their time working for you. Recognize the hard work of your employees and show appreciation for them. This will increase employee engagement.
However, this does not mean that you should pay your employees a lot of money. An appreciation email, even a small one, can keep employees motivated. This motivates your employees to work harder and makes them feel valued.
7. Transparency in communication
Transparency in your decision-making makes employees feel more involved. Management should always communicate with employees to get their views on important issues and give them their input. This increases employee satisfaction and creates a sense of community.
8. 8. Empowering managers, team leaders
Employees often turn to their managers and team leaders for help when they have questions or need training. A company must empower its leaders to manage and train their subordinates effectively. As your employees' needs are met in the best possible way, this allows for a better delegation of authority.
9. Mental well-being is the focus
Employees must be in good mental health, as mentioned previously. This will allow them to perform at their best. To increase employee engagement, it is a good idea for organizations to pay attention to their employees' mental health. To ensure their employees are healthy, managers should have open conversations about mental health.
Related: It's Time to Embed Mental Health in the Workplace
10. Respecting your employees
To increase employee engagement, companies must treat their employees with respect and appreciate their contributions. Your employees will only feel part of your family and be motivated to work with your company if they feel that way.
The last word
These are the top tips for increasing employee engagement in your company. These tips will keep your employees engaged and motivated.
