Frontier Airlines passengers say they were treated like criminals because their toddler couldn't keep his mask on while eating

The flight was going to Austin, Texas. Carlos Yudica/Shutterstock.comFrontier Airlines Flight 214 was cancelled by a family over a dispute regarding a mask that their child had.Frontier was accused of treating them as criminals because their toddler wouldn't wear his mask.KXAN reports that the airline will issue a refund to the family.Check out more stories from Insider's business page.One woman claimed that she felt like a criminal when Frontier Airlines flew her toddler to Mexico.According to local media KXAN, Rebecca Sylvia-Cramer and her 2-year old son, her 4-year-old daughter and her mother, were all ready to fly on Wednesday from Denver to Austin, Texas.Sylvia-Cramer had given her son a lollipops and was told she was treated like an inmate because the child wasn't wearing a mask while eating."I had one mask ready for my children, and I said, "He's eating now." She explained to KXAN that it was her understanding that children can eat while wearing masks.Insider reached Frontier Airlines for comment but they did not respond immediately.This news comes after a similar incident that occurred in July. A family claimed that two Southwest Airlines gate agents and flight attendants treated them like criminals while their toddler couldn't keep his mask on.According to KRON4, the family decided to leave the plane when they were afraid that police would call to arrest them. According to the outlet, they pledged never to fly again on Southwest Airlines.Sylvia-Cramer stated that her son was initially approached by a flight attendant in relation to the Frontier incident. She told him to stop playing with the armrest.Sylvia-Cramer stated that there were no passengers in the row infront of her family or in the row behind.She claimed that crew members tried to tell her whether she and her family should take another flight.KXAN reports that Sylvia-Cramer was in tears as she addressed the cabin crew. "I stood up and said, "I'm sorry. She said, "I'm pregnant and I have two toddlers and I'm doing the best that I can."Continue the storyPassenger said that she believes in face masks because they have kept her family safe. She explained to the outlet that her son has a kidney problem and she is pregnant. So, we are safe.KXAN reported that Sylvia-Cramer received a refund from the airline. She said she had driven from Denver to Austin.An unruly Frontier passenger was taped to his seat earlier this month. According to Insider's Sinad Baker, the airline stated that it was supportive of the crew's actions.Business Insider has the original article.