Twitter appoints 'grievance officer' to comply with India's new rules

Two new Twitter executives were appointed in India by Twitter to ensure compliance with India's new information technology laws. A lawyer for the company told the Delhi High Court on Friday. Bloomberg first reported that one of the two new executives will be a chief compliance officer and also act as grievance officer. The other executive will serve as a nodal office, as required by the country's Digital Media Ethics Code and Intermediary Guidelines.Twitter made the appointment one week after the Indian government found that social media platforms had failed to conform to the new rules. The rules require social media companies to remove any content within 36 hours after receiving a legal notice. These companies must also have a grievance office that acknowledges users' complaints within 24 hours. A chief compliance officer and a contact person available to assist law enforcement agencies 24/7.On July 28, a judge ruled that Twitter's appointment of a third-party contractor as the grievance and compliance officers was not acceptable.In a legal filing, the government argued that Twitter lost its legal immunity because it failed to comply with the new rules. This made Twitter legally liable for any content its users post in India. After a platform user called manipulated media tweets by a government official, Indian police raided Twitter's India offices in May. A minister from the government warned that there might be unintended consequences for the platform if it fails to follow the new rules.We have made significant progress towards conforming to the Information Technology (Intermediary guidelines and Digital Media Ethics Code Rules), 2021. The Indian Government has been kept informed about our progress, a Twitter spokesperson in India said in an email to The Verge. We are committed to protecting the privacy and voices of all who use our service.Bloomberg reports that India's government will review the eligibility of the new appointments and hear the case again on the 10th of August.