An 18-year old girl claimed she was pulled into the ocean by a Crocodile at her hotel's private beach. Jami Tarris/Getty ImagesAfter a crocodile attack on a guest, a Tripadvisor reviewer gave the Marriott resort a 1-star rating.According to the reviewer, her friends saved the guest and were left "traumatized."The hotel offered its condolences for the unpleasant experience and stated that it regularly reviews safety plans.Check out more stories from Insider's business page.After witnessing a crocodile drag another guest into the ocean, a guest left a negative Tripadvisor review about a Marriott resort in Mexico.Before praising the food and staff at Marriott Puerto Vallarta Resort & Spa, the reviewer described how her "traumatized friends" had to rescue their fellow guest from a crocodile. She also criticised the hotel's response.The Daily Beast reported that the resort later issued an apology for the "unpleasant experiences". Marriott stated that its staff had been trained in safety matters and that it encouraged all guests to be safe.ABC7 News was informed by a Marriott spokesperson that the incident had been confirmed. He said that appropriate signage, night patrolling, and red flags were in place and will continue to be so.Continue reading: Blackstone's Jon Gray wants to see hotels as travel recovers. This reverses the PE giant’s lowest ever exposure to properties related tourism.Natalie, who is a Tripadvisor user "nataliea135", and whose surname has not been revealed, began the review by giving feedback about her room and the dining options.She wrote that the room was clean but had a moldy odor. "The staff and food were excellent. However, I would have liked to see more options for dinner. These items are the reason I highly recommend this hotel."But, and this is a huge however, the only factor that prevents me from recommending to others the fact my group of friends saved a young girl from an 12+ ft+ CROCODILE is the fact that they are a great bunch of people."Continue the storyFred Ruiz, an employee of the hotel, replied to Natalie's Tripadvisor review.He said, "While we are happy to hear that our food was excellent and our services were exceptional, we regret the unpleasant experience you had while staying with us." "We are deeply concerned by this situation and review our procedures frequently and work closely with the relevant authorities on an ongoing basis."An 18-year old boy is dragged to and from the oceanKiana Hummel (18 years old) from the Bay Area told ABC7 News Tuesday that she was on the beach with a friend and about to go for a midnight swim at the hotel's private beaches when she felt a large crocodile grab her leg and pull her towards the ocean. She said that she hit the crocodile and it let go. But then it grabbed her other ankle.Natalie stated in the review, "Had my group not been sitting out on the patio next to the beach, that poor girl would've DIE."She claimed that her group pulled the girl and her friend "from the mouth of the crocodile" as it dragged her into the water.Hummel did not say whether her friend was also assaulted in her ABC7 News interview.Natalie claimed that her friends were "leading the trauma to stop bleeding with a tourniquet, and demanding an ambulance." She said that staff were slow to respond than she expected.She added, "My group is TRANSUMATIZED" by this experience.Natalie stated that signs were posted at the hotel warning about crocodiles. She said that staff were on the beach patrolling for crocodiles, but they weren't present during the attack.She said, "That crocodile will return to your beaches until he achieves his goals. Do something before he kills one of your guests."Insider asked Marriott for comment on Natalie's post but they did not respond immediately.Business Insider has the original article.
