There may be a few exceptions to the rule when it comes down to getting a refund on a digital game for PS4 or PS5. Technically, a refund will not be granted for digital games that you have already downloaded or played, unless the content is defective. It is up to PlayStation Support's discretion as to whether the game has bugs. You have 14 days to request a return if you decide not to buy a game. This is how you can return a PS4 or new PS5 game.How to get a refund for a PS4 and PS5 gameGo to playstation.com/en-us/support/store/ps-store-refund-request/. Select Request Refund. Source: Android Central Select Yes in the chat window to confirm that you are the owner of the account. Source: Android Central Select the reason you would like a refund. Source: Android Central Select the reason you are returning the game. If a support agent has been assigned, you will be redirected to that agent. If you need to request a refund after normal business hours, take note of the Support ID and contact them again during regular hours.You should have all your information available, including your PSN ID and email address, as well as your date of birth and the name of your game to be refunded. You will be given PSN credit in your wallet if the payment method used to purchase the games is not available. Sony's refund policy was redesigned after it banned other online retailers selling digital game codes. This made PlayStation the only retailer that sells digital games on PS4 or PS5.
