Facebook has halted worldwide sales of Oculus Quest 2. It is upgrading headset storage and adding new silicone designs to its foam facial covers. All Quest 2 virtual reality headsets starting August 24th will have a minimum storage of 128GB instead of 64GB. The new headsets will come with a silicone interface that connects your head to the headset. Due to skin irritations reported by some users, Quest 2 owners will be able to request a silicone mask to replace their foam headset online.Andrew Bosworth, head of Facebook Reality Labs, announced the news today in a blog post. Bosworth wrote that Quest 2 users started to report that they experienced skin irritation. The removable foam facial interface, which comes with Quest 2, is also available separately and can be purchased as part of the Fit Pack. Although the number of cases reported is low, the majority of reported cases are minor. We are committed to making sure our products are safe for everyone who uses them.In cooperation with the US Consumer Product Safety Commission, the company is now recalling all Quest 2 or Quest 2 Fit Pack foam interfaces. To obtain a silicone cover, owners can follow the Oculus website instructions. You will need your account login, serial number and address in one its supported countries. A silicone mask may be an option, even if you are among the few who have no adverse reactions to the Quests foam headset. It can absorb sweat and is more difficult to clean than a simple face cover.The CPSC provided more details about the complaints received and possible sales figures for the Quest 2. The CPSC stated that it had received approximately 5,716 complaints of skin irritations and 45 reports from consumers who required medical attention. It also said that the recall affected approximately 4 million units in the US, and about 172,000.600 in Canada. This recall covers all Quest 2 headsets sold in the two countries as well as Quest 2 Fit packs (which contain two additional face interfaces with different sizes) and replacements that were shipped separately or under warranty.Facebook announced the foam irritation issue in December 2020. It stated that 0.01 percent of Quest 2 users experienced temporary redness or bumps. The irritation was compared to the foam found in ski helmets and motorcycle helmets, and highlighted that it is different from any normal reddening or reddening caused by the headset's weight.According to a leak of retailer product descriptions, the Quest 2 storage expansion was rumored last Wednesday. Oculus will continue to offer the 256GB model at $399 for the base price, but the difference will be less after the upgrade.Update 12:01 ET: More details on recalls from the CPSCs update.Correction: The silicone mask is not fully replaced but fits over the foam mask. We are sorry for the error.
