25.My first day at the Sony outlet's sales floor, a customer came up to me and bought a Blu-ray copy. We explained to everyone what Blu-ray was and how it differed to DVDs. Also, that they would need a special player. A customer called back an hour later to say that the disc was defective as it would not play in his car's DVD-player. Open media could not be returned to our store, but damaged items could. After a moment, I thought it would be funny if he cut the disk. He sliced it into pieces and threw them at me.