We have another case this week for compensation for wrongly denied lounge access due to American Airlines' award ticket on Qatar Airways.You can email us at any time. Send a message via Facebook or Instagram and include photos. We will try to cover cases involving Compensation Clinic here often.Qatar Airways can be accessed here.A reader called us in June about incorrectly denied access to a lounge in Seattle while traveling with Qatar Airways business class on an American Airlines-issued ticket. Incorrectly, the customer service claimed that lounge access was not included in award tickets.After I encouraged them to escalate the case, a reader took it up. These same customer service representatives confirmed that lounge access was included and denied them. There was no compensation offered.I got in touch with the reader to inform him that he was entitled to compensation in the same way as other readers in a similar situation at Qatar Airways.Qatar finally gave the reader what they deserved per Qatar. You can use $300 EMD per person towards Qatar Airways tickets and it is valid for one year.ConclusionIt is truly a mystery to me why Qatar's outstations in the United States are unable to do this correctly. Lounge access is available on all award tickets, but not on promotional business class fares.Why shouldn't the 5-star airline ensure that station managers are familiar with the policies of the airline and not invent their own?Once in the air, Qatar, Emirates and Etihad are all amazing.God bless you if anything goes wrong. Beyond the fact that customers are always wrong, there is no way to provide good customer service or resolution policies.
