Scoot Launches Self-Service Refund Option on Website for Travel until 31 May 2020 - The Shutterwhale

For all bookings made directly with Scoot between 15 March and 31 May 2020, Scoot will extend a one-time free date change (fare difference may apply). For these bookings, the one-time free date change can be utilised up to four hours before scheduled flight departure time, for travel up till 31 March 2021. Currently, with effect from 17 March 2020, Scoot's call centre based in the Philippines, providing English, Japanese, Korean, Bahasa Melayu, Bahasa Indonesia, Vietnamese, Thai, and Tamil language support, has had to suspend operations as a precautionary measure by the Philippines government.