Travel management companies are dealing with a loss of skilled workers who left during the Pandemic because of the high demand for skilled travel counselors. There is a need for support.
The executive vice president and chief growth officer at CWT and the chief experience officer at Flight Centre Travel Group talked about their challenges.
The trips are getting more complex. There is more need for security.
When a flight is canceled and you're on a business trip for three days, Morhous thinks about what would happen.
You don't want to have a conversation with a robot. According to Morhous, you want to talk to someone who can help you.
He sees a renaissance of the travel consultant and high demand for those who can help customers.
At the same time, Morhous says Flight Centre Travel Group is doing well with 70% to 80% of its pre-pandemic staff due to innovation in automation.
"When we set off on a project, to put a new product out to market, to build an enhancement, a lot of what we work on is trying to find where that integration works best to balance the human element and the robotic element," he said.
The issue of sustainable living is a critical one. CWT helps large companies set goals and build in the ability to make informed decisions at point of sale by using advanced analytics. Carbon emissions data was integrated into CWT's platform.
She said it was their job to help them with both the education and the goals.
There is a will, he said. Two-thirds of CWT customers said that sustainable practices are more important than they were before the economic downturn.
The source is Phocuswire.
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