Southwest Airlines issued new Palm Pilots to all of its staff after suffering the largest IT failure in its storied history.
A fax was sent to all Southwest locations Thursday night to announce the new strategy. The headline said we are listening.
The long-awaited upgrades are part of an ongoing transformation strategy employed by the airline.
After announcing a nearly 1 billion loss due to holiday failures, the airline appears to be modernizing its infrastructure.
Gate agents will be able to check email, play the Snake game, and function as a paperweight with the new Palm Pilots.
The airline's union issued a statement saying they were frustrated that they weren't being issued the devices.
The post is called...satire.
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