Delta will offer free wi-fi to all SkyMiles members on February 1. This free service, which the company is launching in partnership with T-Mobile, will be available in the majority of the company's domestic, Viasat-enabled mainline aircraft first, with full availability across its regional aircraft and on international flights by the end of the year.
Ed Bastian, Delta's CEO, said at the Consumer Electronics Show in Las Vegas that his journey on Delta should be no different. Our vision has always been to deliver an experience at 30,000 feet that feels close to what our customers are capable of.
The image is called Delta.
The airline put a lot of emphasis on hardening its systems in recent months since more users will likely make use of this free service than ever paid for it Delta and Viasat worked together to test and scale its in-flight internet service.
We wanted free wi-fi to be more than just a base level service. It is important that all customers can enjoy their favorite content just as they would at home, and we have put this system through a lot of tests to make that happen.
Ed Bastian and Michael Kassan are at the Consumer Electronics Show. Sarah Perez is the author of the image.
fliers need to be members of Delta's SkyMiles frequent flier service to use this service You don't need to be a T-Mobile customer to use it.
It will be made available to everyone. It is something that is so important to the way that it doesn't matter what price you paid for your seat, what class of service you chose, what credit card you used, what mobile carrier you are connected to, it's going to be free to all There's no fine print. It doesn't cost anything.
In his keynote today, Bastian confirmed that the free wi-fi will extend to more devices than just a single phone or laptop.
Delta became the first airline to offer free access to messaging apps and free wi-fi for their customers when they did so. Free wi-fi is offered by United on most flights.
Delta is going to launch Delta Sync, its unified brand for its software, in-flight entertainment and other offerings. This builds on the company's announcements since it first attended the Consumer Electronics Show. The idea here is to give fliers a more personalized service by linking their SkyMiles account to their mobile app, as well as new airport experiences. Delta is currently trialing facial recognition-based boarding in Atlanta and Detroit, as well as a new free wi-fi offering, which will only be available to SkyMiles members.
Delta will provide fliers with a personalized seatback entertainment system that is similar to the smart TV they have at home, according to the company. Food and beverage ordering in first class, a new journey planned, content recommendations and real-time notifications will be included. Many of the personalization features will only launch after the initial features are rolled out by the airline.
Paramount+ is going to be a partner with free Paramount+ streaming on the plane. The new experiences will be available over the course of the next decade.
Delta SkyMiles membership is elevated by enabling a journey that fits you perfectly and grows more rewarding the more you travel. The future of travel is one where your digital and physical experiences come together in a seamless, warm and personal way.
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