There is a heightened need for support and service for travel management companies because they are dealing with a loss of skilled workers who left during the Pandemic.
The executive vice president and chief growth officer at CWT and the chief experience officer at Flight Centre Travel Group discussed the challenges facing the business travel sector during an executive panel.
The trips are getting more complicated. There is more need for security.
When a flight is canceled and you have been on a business trip for three days, Morhous ponders what will happen.
You don't want to speak to a robot. According to Morhous, you want to talk to someone who can help you.
He sees a renaissance of the travel consultant and high demand for those who can help customers.
Sixty to 70% of Flight Centre Travel Group's pre-pandemic staff are now automated thanks to innovation in automation.
When we set off on a project, to put a new product out to market, to build an enhancement, a lot of what we work on is trying to find where that integration works best to balance the human element and the robotic element
The issue of sustainable living is a critical one. CWT helps large companies set goals and use advanced analytics to make informed decisions at point of sale. Carbon emissions data was integrated into the platform in March.
She says it's their job to help them with both the education and the goals.
There is a will. Two-thirds of CWT customers said that sustainable practices are more important than they were before the economic downturn.
Charuta Fadnis is the senior vice president of research and product strategy at PhoCusWright.
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