Jet2holidays and Kuoni ranked joint top of latest Which? survey

Jet2holidays and Kuoni were ranked joint top in the survey.

Jet2holidays and Kuoni achieved a customer score of 84% in a survey about their holiday experiences.

Jet2 fell to four stars in an almost perfect run of five star ratings. The sample size was over a thousand.

Trailfinders, Inghams and Hays Travel finished in the top half of the table, below Jet2 and Kuoni. It is recommended that you contact the recommended provider.

Hays Travel, which also has a strong high street presence, and with similarly large competitor Jet2holidays, was described as being in stark contrast to the customer service performance of Tui.

The survey was dismissed by Which?, which achieved a score of 75%.

The survey isn't reflective of the feedback we receive from our customers who enjoy holidaying with us every year

We look forward to delivering our brilliant holidays for our customers.

eDreams received a customer score of 64% and received two stars for the description of the holidays and three stars for value for money.

The organisation of the holiday was one of the things that earned it four stars.

eDreams doesn't sell traditional pre-packaged holidays.

Many of the questions are not relevant to the products and services we provide.

It is not correct to compare eDreams to other companies that offer more traditional package holidays.

The product is not organised orcurated by eDreams.

The customer service it provides to 17 million customers around the world is incredibly proud of, according to theOTA.

One of the 63 respondents who traveled with Kuoni said that the operator was prepared to work with them to get exactly the holiday they wanted, while another said that nothing was too much trouble.

Jo Rhodes is an editor. Good customer service puts the best companies ahead of the pack.

She said that Jet2holidays and Kuoni distinguished themselves by offering travellers support every step of the way.

Those booking with Which? will take place in 2023. Recommended Providers will have peace of mind that the price they are quoted is the price they will pay, as these firms have all committed to not imposing surcharge if faced with rising costs.