Spirit Airlines Gate Agents Lay Down The Law With Passengers When Cancelling Flight

Spirit Airlines flight NK1095 from Philadelphia to Orlando on December 26 cancelled, after a delay of several hours. Passengers in the boarding area were not at all happy, and Spirit gate agents have… their own way of communicating with customers. They let everyone know there would be refunds, or rebookings, but passengers would have to wait several days if they wanted another flight from Philadelphia. And don’t expect Spirit to pay for hotels!

The announcement video is really interesting.

DONT. FLY. SPIRIT. pic.twitter.com/RKw4rks7dw

— Champagne Sloshy (@JoshyBeSloshy) December 28, 2022

The gate agents lack the more formal announcement style you might find at American, Delta or United.

• The plane was cancelled in Orlando and didn’t fly to Philadelphia, so couldn’t turn back around. Weather in Philadelphia was actually fine at the time, in the 30s with light winds and no precipitation.
• If the issue was mechanical or crew-related then the agent (really, the airline) is violating Spirit’s published customer service plan by denying hotels and meals as a result of a controllable cancellation.

The trip delay coverage you have on your credit card should be looked at. You aren't completely on your own here. I would file a DOT consumer complaint if I pursued SPIRIT over this. The airline owes expenses and should be fined for failing to follow its own procedures.

Secretary Buttigieg went on TV when Southwest Airlines canceled flights. Southwest is in the eye of the beholder. Is it possible that TV isn't being watched? DOT is the primary place of recourse. Small claims court is also appropriate.

Three Spirit Airlines passengers were arrested for attacking three of the carrier's employees during a delay of their flight. Three passengers in the gate area hit staff withphones, shoes, full water bottles, metal and other objects.

"Passengers" is a movie.

A passenger was stopped by a gate agent at the gate D15 as they boarded the flight to Atlanta. A fight broke out when the passenger objected and words became physical.

"Passengers" is a movie.

A video of a woman on the tarmac after arriving late to the gate for her flight was posted to TikTok three days ago. We have all been there, running to make a connection or arriving late to the airport.

"Passengers" is a movie.