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When Southwest Airlines canceled thousands of flights due to software failures and extreme winter weather, Marcus and his bride-to-be were left with no choice but to cancel their honeymoon cruise to Florida. The couple missed their cruise and lost $4,000. Southwest hasn't provided any assistance.
Jonathan Weiss | Shutterstock After flying to Nashville, the couple waited for word on their connecting flight with Southwest Airlines. The Grasenicks didn't know that the flight was canceled and there was no other way to get to Fort Lauderdale in time for their honeymoon. They had to go back home.
Southwest canceled thousands of flights during this period, affecting thousands of people. The airline has come under fire on social media for failing to provide better customer service.
"We can't even go a different time and make it up because this is the only time we have the same holiday break," she said. The only shot we had was this.
While Grasenick expressed gratitude that Southwest recently indicated they'd be giving refunds and travel credits for passengers like her, she told TMJ that this was lost time. We spent $4,000 on a cruise, so you can give it to us. It would be great if you could do that. You can't put a price tag on the memories we were going to make with each other and with our friends.
An update was posted on Southwest's website. It was written.
In light of the travel disruptions, we understand that many Customers may wish to rebook. All Customers traveling through January 2, 2023 are able to rebook in the original class of service or travel standby (within 30 days of your original date of travel between the original city-pairs and in accordance with our accommodation procedures) without paying additional charges; please know available inventory is limited during the holidays.
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